Support

Write to us

Write to info@glogermatch.com. If your question is about your account, write from the address it is registered with, so that we can find it.

Report or block someone

1. On a card in the feed, on a person's profile or in a chat, tap the flag button.
2. Choose a reason for your report, or Block without reporting.

To report a single message, press and hold it in the chat, tap Report message and choose a reason.

A report blocks the person at once: you no longer see each other, the match ends and the conversation is deleted. You can unblock someone on the Profile tab, in Safety and data, where the Blocked list has an Unblock button next to each name. The report stays, and the conversation does not come back.

What counts as a violation is set out in the terms of use.

Forgot your password

1. On the sign-in screen, tap Sign in with password, then Forgot your password?.
2. Enter the address you registered with and tap Send link.
3. Open the link in the letter and set a new password.

The letter comes only if the address has been confirmed. The link works once and for one day. If the letter does not arrive, check your spam folder.

Change or set a password

On the Profile tab, open Settings, then Security. There you can change your password if you remember it. If you sign in with Google and have no password, tap Set password, and a letter with a link will arrive.

Delete your account

How to delete your account in the app or by letter is described on the Delete account page.